Privacy Policy

Last updated: January 15, 2024

Introduction

Crystal EdTech ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational technology services, including our SkillsLab platform and related applications.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Student Information: Name, age, grade level, learning preferences, accessibility needs, and educational progress data
  • Educator Information: Name, email address, school affiliation, teaching credentials, and professional development records
  • Parent/Guardian Information: Contact details, relationship to student, and communication preferences
  • Technical Information: Device information, IP address, browser type, and usage analytics

Educational Data

We collect educational data to provide personalized learning experiences:

  • Learning progress and assessment results
  • Interaction patterns with educational content
  • Accessibility accommodations and preferences
  • Communication records between students, educators, and parents

How We Use Your Information

We use collected information for the following purposes:

  • Educational Services: Providing personalized learning experiences and tracking educational progress
  • Accessibility Support: Implementing assistive technologies and accommodations for diverse learners
  • Communication: Facilitating communication between students, educators, and parents
  • Platform Improvement: Analyzing usage patterns to enhance our educational tools and services
  • Safety and Security: Protecting users from harmful content and ensuring platform security
  • Compliance: Meeting legal and regulatory requirements for educational technology

Child Online Protection

As an educational technology company serving children and adolescents, we take child online protection seriously:

  • We comply with applicable child privacy laws, including COPPA and GDPR-K
  • We obtain appropriate consent before collecting personal information from children
  • We implement age-appropriate privacy protections and safety measures
  • We provide parents and guardians with control over their children's information
  • We do not use children's personal information for advertising or marketing purposes

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Educational Institutions: With schools and educators for legitimate educational purposes
  • Parents/Guardians: Student progress and educational information as appropriate
  • Service Providers: With trusted third-party providers who assist in delivering our services
  • Legal Requirements: When required by law or to protect the safety of our users
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We implement comprehensive security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Incident response procedures for data breaches

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Student educational records: As required by educational regulations and institutional policies
  • Account information: Until account deletion or as required by law
  • Usage analytics: Aggregated and anonymized data may be retained for research and improvement purposes

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service
  • Opt-out: Opt out of certain data processing activities

International Data Transfers

As we serve users across Africa and globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through our platform or via email.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@crystaledtech.com
  • Phone: +1 (555) 123-4567
  • Address: 123 Education Ave, Tech City, TC 12345